Order not yet shipped or Preorder
If your product has not shipped yet, you can request a cancellation at any time to receive a full refund for orders placed on www.naya.tech. We incur payment processing fees regardless, but will not expense these to you. Please note, if you later change your mind and want to order after all, your earlier reservation spot will be lost and you will have to wait longer.
Your order has already shipped?
After receiving your shipment, you can initiate a return with us within 14 calendar days after reception. We have confidence to extend this period later on, but initially want to ensure products shipped from our very limited stock are kept or returned swiftly, so we can ship them to other people waiting after qualifying them as 100% new again.
To be eligible for a return, your product:
- needs to be in brand new condition, free from any signs of use
- be packed in its original packaging, with all parts and components included
After your return is approved, we provide you with instructions to return your order. You are responsible for return shipping costs to our location in Hong Kong or Europe, depending on your location.
For some countries we can provide a return shipping label at cost of 50 USD, or 20 EUR from within the EU. This allows us to keep the initial purchase price lower than otherwise and we can still subsidize the initial shipment to you.
If we cannot provide a label, you have to ship the product back yourself. We highly recommend using a well tracked, insured shipping method.
Alternatively, if you want to avoid these costs, you could consider selling the product as used in your local market.
Once received, we inspect the return for any missing items or signs of use. If the products returned fail this inspection, we will offer a reasonable partial refund or offer to ship the product back to you at your expense.
After your return is approved, we issue a refund to your original payment method. We cannot change the payment method we refund to. Depending on your payment provider, it can take up to 7-14 business days for a refund to be processed to your account. The larger the transaction, the longer this can take.